Services and maintenance
A full range of services to assist you
Our network of experts at your service
Because air quality is a complex subject, Natéosanté offers you effective solutions but also local support and impeccable quality of services.
We invite you to contact the nearest distributor to find out about the availability of services in your country.
In 2019, we were present in 26 countries, through a network of experts in air quality dedicated to offer Natéosanté solutions. An expert is certainly available near you to assist you in the installation and operating of your professional air purifier.
Easy and worry-free installation
In each country, our qualified partners will install your equipment:
- They carry out the installation, commissioning and configuration of each device taking into account your needs
- They train users on the operation of the devices and give them a clear and detailed user guide
A full range of services
Choosing NatéoSanté Services Solutions means benefiting from recognised expertise and know-how. We offer a full range of services to bring you advice.
Indoor Air Quality Assessment For a reliable diagnosis, Natéosanté provides you with:
- A technician who comes to your premises to carry out measurements and sampling to be then sent to an independent laboratory
- A clear analysis report and recommendations
- Training that will allow you to better understand your environment and understand the challenges of IAQ
Personalised study In order to determine the most suitable solution, our experts are available to:
- Carry out a complete study of your needs according to your business application, the layout of your premises and your problems
- Help you in the choice of your equipment by giving you all the necessary technical information
- Guide you to the most suitable solutions, those that will give you complete satisfaction
- If necessary, co-develop with you a tailor-made solution
Call-out and after-sales service
Your devices are guaranteed for 3 years (parts and labour) with the possibility of taking an extension of warranty up to 5 years.
In the event of a breakdown, they will be taken care of as soon as possible.
For your comfort and peace of mind, NatéoSanté offers you various maintenance contracts:
- Intervention of a technician on site to troubleshoot your equipment and carry out preventive maintenance on your device
- Phone assistance by an expert technician
- Remote assessment