NatéoSanté answers all your questions about Indoor Air Quality (IAQ) and the technology behind our professional air purifiers. NatéoSanté also explains the existing relationship between air quality and Covid-19 to you and gives you some usage tips to ensure that your air purification equipment is working to the best of its ability. You will also find information about NatéoSanté’s commitments.

Air quality

FAQ
Find out all about air quality and its impact on our health. The link between what we breathe and our health is now a tangible reality for each and every one of us. NatéoSanté demystifies the latest scientific data to give you a clear and precise level of information by obtaining expert information straight from the source. This section will give you a clearer picture of the challenges involved in air quality today.
  • What is the function of an air purifier?
  • What is the difference between a domestic air purifier and a professional air purifier?
  • How do CO2 detectors and air purifiers complement each other?
  • How effective are CO2 sensors in schools?
  • Does a high air flow rate equate to an effective air purifier?
  • Are professional air purifiers dangerous?
  • Can air purification with active oxygen be harmful?
  • Is photocatalysis a dangerous technology?
  • Do the UV-C lamps pose a danger to the user?

NatéoSanté

Do the UV-C lamps pose a danger to the user?
Find out all about NatéoSanté, the company’s history, its mission and values and all the latest news. All the answers to the questions you ask about the French designer and manufacturer of professional air purifiers.
  • Where are NatéoSanté’s air purifiers made?
  • How is EOLIS Air Manager eco-designed?
  • What is safety?

Technology

What is safety?
The effectiveness of the NatéoSanté professional air purifiers is due to the combination of efficient technologies developed by our Research & Development and Technology departments. Our engineers and technicians continually strive to improve the technologies and seek out innovations to develop the air purifiers which always meet the needs of clients and users to the greatest extent possible. The exclusive filtration system of the EOLIS Air Manager professional air purifier is a good example of the technologies developed by NatéoSanté. The purifier’s filter unit, named Perform+, consists of 4 filters: a bactericidal and virucidal pre-filter, a HEPA H13 certified filter, an activated carbon filter and a photocatalysis filter which, coupled with the UV-C germicidal lamps, activates the photocatalysis function. Some of our models also feature Deep Clean and Clean Booster options which use active oxygen to extensively destroy the chemical and organic pollutants (bacteria and viruses).
  • Why do you not have an ioniser in your range?
  • What is a HEPA filter?
  • How does a HEPA filter work?
  • What is the difference between HEPA and ULPA filters?
  • What is an activated carbon filter?
  • What is a UV-C ray?
  • What is photocatalysis?
  • What is the difference between EOLIS Air Manager and Hygeolis?
  • What is the Deep Clean 60 min function?
  • What is the Clean Booster 30 min function?
  • What do NatéoSanté air purifiers have over and above the competition?
  • How long does it take for the indoor air in a room to be pure?

Use

How long does it take for the indoor air in a room to be pure?
This section looks at all the questions about the use and operation of your professional air purifier. NatéoSanté helps you to understand the messages displayed on the screen of your EOLIS Air Manager, to replace your filter unit or your UV-C lamps, and also gives you good practices and tips for using your air purifier to ensure maximum effectiveness.
  • When should the filters in NateoSanté’s professional air purifiers be replaced?
  • How to know when to change EOLIS Air Manager or Hygeolis prefilter?
  • How to maintain the prefilter?
  • How to change the prefilter?
  • How to replace the filter block?
  • Where can I buy NatéoSanté’s air purifier filters?
  • What to do with the old EOLIS Air Manager filters?
  • When should I replace the UV-C lamps?
  • How to replace the UV-C lamps?
  • Where are the EOLIS Air Manager sensors located?
  • The unit will not turn off, why?
  • My VOC sensor is constantly in the red. Does this mean my EOLIS Air Manager is not working?
  • Does the purifier really need to be left on all the time?
  • Cool air is coming from the purifier, is it normal?
  • I can’t activate the UV-C lamps and/or the Active Oxygen feature on EOLIS Air Manager, why?
  • Why does the purifier change fan speed?
  • I changed the filters, but the unit is not detecting them, what should I do?
  • I activated Active mode, and the device is showing an abnormally high level of pollution (PM2.5 and/or VOC), but the air purifier is not continually operating at maximum speed, why?
  • The unit is no longer operating, why?
  • Where to position the air purifier in a room?
  • When should the EOLIS Air Manager filter block be replaced?
  • The error symbol appears on the main screen, what does that mean?
  • What is the warranty for EOLIS Air Manager and Hygeolis air purifiers?
  • The message “Hold down for 3s” appears, what does it mean?
  • The message “Pin code (digits from 0 to 9)” appears, what does it mean?
  • The message “Filter test in progress” appears, what does it mean?
  • The message “Plan to change filters” appears, what does it mean?
  • The message “Purifier OFF. Pending filter change” appears, what does it mean?
  • The message “Cover open” appears, what does it mean?
  • The message “Cover open. New filter?” appears, what does it mean?
  • The message “Cover open. Sensor cleaning?” appears, what does it mean?
  • The message “Activate photocatalysis” appears, what does it mean?
  • The message “Purifier too small or local airtightness problem” appears, what does it mean?
  • The message “Ozone treatment for 1 hour Leave the room. Starting in 30s” appears, what does it mean?
  • The message “Ozone treatment for 1 hour Leave the room. End in X min” appears, what does it mean?
  • The message “Treatment in progress but not optimised. Contact your dealer” is displayed. What does that mean?
  • The message “Temperature/VOC/particle/pressure sensor out of order” appears, what does it mean?
  • The message “Smart noise activated” (Only in ACTIVE mode) appears, what does it mean?
  • The message “UV lamp out of order” appears, what does it mean?
  • The message “Ventilator jammed or no filter” appears, what does it mean?

Covid-19

The message “Ventilator jammed or no filter” appears, what does it mean?
Answers to all your questions during this pandemic period about the virus responsible for Covid-19 and its connection to air quality. NatéoSanté gives you the latest scientific data concerning this virus, its methods of transmission and how air purifiers are additional equipment in the barrier measures to combat the spread of the virus.
  • Can the EOLIS Air Manager air purifier limit the airborne spread of the virus responsible for Covid-19?
  • Can the virus responsible for Covid-19 be spread by airborne transmission?
  • Are the NatéoSanté purifiers effective against Covid-19?
  • Does equipping a room with an EOLIS Air Manager eliminate the need to aerate it?
  • Does an air purifier mean that masks can be removed in offices?
  • Which filters are the most effective against coronaviruses?
  • Is there a risk that the viruses captured by the EOLIS Air Manager filter block could be released into the air?